FAQs

General inquiries
Plans and Pricing

IBM Power Cloud is an enterprise cloud solution that enables critical workloads to run more efficiently and securely. It benefits your business by offering high availability, optimized performance, scalability, reduced operational costs, and enhanced security.

At DaBergy Inc., we offer Infrastructure as a Service (IaaS), cloud migration services, IBM Power environment management, and ongoing support to ensure optimal system performance.

Yes, we provide 24/7 support to ensure your operations run without interruption.

You can request a free demo or consultation by contacting us through our website, filling out the contact form, or calling the provided number.

We offer basic, advanced, and customized plans. Pricing varies depending on specific storage, processing, and support requirements. Contact us for a detailed quote.

Yes, we work with you to design a plan tailored to your company’s needs and budget, ensuring efficient and cost-effective service.

If your usage exceeds the included storage or processing limits, competitive additional fees will apply. We will clearly communicate these costs before implementation.

Our services are designed to be highly scalable. You can increase storage or processing capacity at any time, and our team will ensure a smooth transition.

Security and Compliance
Setup and Usage

We use advanced encryption, firewalls, and strict access controls to safeguard your data. Additionally, we perform regular security audits to prevent potential threats.

Yes, our services comply with international regulations, including GDPR, ISO 27001, and other applicable standards to ensure data privacy and security.

We have automated backup systems and disaster recovery plans that minimize downtime and ensure your data is always accessible.

Our team guides you throughout the migration process, from initial assessment to full integration, ensuring a seamless transition.

While our solutions are intuitive, we offer personalized training to ensure your team fully utilizes our tools.

Our solutions are compatible with various technologies, including databases like Oracle and SAP, and operating systems like Linux, AIX, and IBM i.

We provide automated tools to perform regular backups, ensuring your data is protected at all times.

Technical Support
Billing and Contracts

You can contact our technical support team via email, phone, or through our online portal.

Yes, we have an online help portal that includes guides, tutorials, and answers to common questions.

We guarantee fast response times, with priority attention for critical incidents, resolving issues within a maximum of 4 hours.

Billing is monthly and based on service usage according to your chosen plan. You will receive a detailed breakdown with each invoice.

Yes, we offer a refund policy for justified cases, subject to our service terms and conditions.

Typical contracts have a minimum duration of 12 months, but we offer flexibility for early cancellations under agreed terms.

Other

We stand out due to our specialized focus on IBM Power Cloud, 24/7 support, customized solutions, and a strong commitment to security and performance.

We have case studies and testimonials from satisfied clients available upon request. Contact us for more details.

Yes, we provide customized integrations with management, analytics, and other tools specific to your sector.

Supporting Multiple Brands

Our multi-vendor expertise extends to all leading manufacturers. We sell, rent and support industry-leading equipment from a wide array of brands.

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