Comprehensive Support for IT Infrastructure
Technical Services
DABERGY offers 24/7 remote and on-site support with no contract required, covering installation, diagnostics, and maintenance of operating systems, databases, business continuity, networks, storage, and hardware. It also provides virtualization and cloud services, with a focus on high availability and backup. Additionally, DABERGY manages IT infrastructure and offers fast component shipping, positioning itself as a multi-brand, multi-platform provider for technology solutions.
General Characteristics of the Services Offered:
24×7 remote or on-site support, any day and time of the year. No contract required. Discounts available when purchasing hour bundles.
Support for Operating Systems and Hypervisors
Diagnose and resolve operating system issues. Upgrade operating systems to a new version. Apply Service Packs and patches to operating systems. Perform performance and capacity analysis. Install and configure prerequisites for other products, such as Oracle DB.
Database Support – RDBMS:
Installation and configuration of RDBMS. Supported databases: IBM DB2 for AIX, Windows; IBM DB2 for IBM i; Oracle Database; Microsoft SQL Server; IBM Informix.
Compatible Products:
- Installation and configuration
- Troubleshooting
- Software or hardware troubleshooting
- Parts replacement
- Performance analysis
Supported operating system platforms:
IBM AIX / IBM i (OS/400, iSeries, i5/OS) / IBM VIOS – PowerVM / IBM HMC / HP-UX / Linux x86: Red Hat, SUSE, Oracle Linux / Linux Power: Red Hat, SUSE, Ubuntu / Microsoft Windows Server and Workstations / Solaris / VMware ESXi / Citrix XenServer / Microsoft Windows Hyper-V
Business Continuity Management
Support for business continuity and disaster recovery projects.
IT Infrastructure Management and Operation Services
Virtualization and Cloud
Compatible Products:
- iCluster for IBM i
- Quick-EDD for IBM i
- GLVM for AIX
- MIMIX Professional for IBM i
- Double-Take RecoverNow for AIX
- PowerHA SystemMirror for IBM i
- PowerHA for AIX (formerly HACMP)
- Windows Server Failover Clustering
High Availability Storage – SAN
Storage replication of IBM: Metro Mirror y Geographic Mirror
Storage virtualization of IBM: Storwize, FlashSystem, SVC
Backup software services:
- BRMS – Backup Recovery and Media Services
- IBM Spectrum Protect (Tivoli Storage Manager)
- Veritas Backup Exec
- Veritas NetBackup
- Veeam Backup & Replication
24×7 IT Management across Multiple Platforms, Remote Monitoring of Servers and Applications.
End-customer relationship management
IT security administration
IT process optimization
Performance optimization on IT platforms
Help desk service implementation
Ensure backup execution and business continuity
Optimize IT infrastructure documentation
IT Implementation and configuration in virtualized environments.
Hyperconverged infrastructure implementation (HCI)
Compatible Products:
- IBM PowerVM
- IBM PowerVM Novalink
- IBM PowerKVM
- VMware ESXi
- Citrix XenServer
- Microsoft Hyper-V
Cloud Services
Cloud services on x86_64 and IBM Power technologies.
Cloud services for Demo, Testing, and Training environments.
Storage Support Services
Network Support
Hardware support
Backup Software Storage Support Services:
Installation and implementation of storage solutions.
Development of storage migration projects.
Diagnosis and troubleshooting of storage issues.
Firmware upgrades.
Support for usage and utilization of storage solutions.
- IBM Tape Systems
- IBM VTL Systems
- HP Storage Solutions: 3PAR
- EMC VTL Data Domain
- EMC VNX Family
- IBM FlashSystem Family
- IBM Storwize V3700, V5000, V7000 Family, SVC
- IBM DS3000, DS4000, DS5000 Family
Installation, Implementation, Diagnosis, and Repair.
Version Upgrades, Network Migration Services.
Performance Analysis.
Network Management Services.
Network Design and Architecture Services.
Supported Platforms:
- Cisco Networking
- IBM BladeCenter Networking
- IBM PureFlex Networking
- Lenovo Networking
- Extreme Networking
Installation, Implementation, Diagnosis, and Repair.
Firmware Upgrades.
- HP
- IBM
- Dell
- Lenovo
Supporting Multiple Brands
Our multi-vendor expertise extends to all leading manufacturers. We sell, rent and support industry-leading equipment from a wide array of brands.